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For the 12th year, Project Management Conference brought together more than 200 project managers from various industries in Zlin, a Czech city just an hour’s drive from Adacta`s Brno office. To learn more about the latest project management trends, best practices, and conference takeaways, we sat down with Benjamin Levstek, Director of Adacta Czech Republic, who attended the conference this year.
BE-terna, one of the leading EuropeanMicrosoft and Inforsolution Integrator that employs 500 peopleand operates in 12 locationsacross Germany, Austriaand Switzerland, is acquiring Adacta ServicesBusiness, a leading Microsoft Dynamics, Qlik and Cornerstone partner inSlovenia, Croatia and Serbia.
Firstly,I would like to make a comment on companies using the word “challenge” insteadof using “problem”. We face challenges - I agree, it sounds easy on the ear,however, I see a challenge in terms of making progress in a longer process.However, once we hit an obstacle in that process, problems that need solvingappear. Let’s begin by looking at some problems that the contact centres havebeen tackling.
Business growth regarding production depends onthe ability of a company to produce more products. If the number of ordersincreases and production capacity approaches the maximum operationalcapabilities, the management team needs to start to consider investing in newproduction capacity products.